The following are answers to commonly asked questions. If you have additional questions or questions about your medication, please call the pharmacy at (830) 583-2115. If you have a medical emergency, please call 911 or get to a nearby hospital.

How do I transfer my prescriptions from another pharmacy to Frontier Pharmacy?

The easiest way to transfer a prescription is to call the pharmacy at (830) 583-2113. We will get the required information to request a transfer of existing, transferable prescriptions from your current pharmacy or medical provider. In addition, we will need your insurance and basic information.

How do I order refills?

Refills can be ordered by phone, in person, or through our website. Call (830) 583-2115 to speak directly to someone during business hours. Have your bottle handy with the RX number located directly above the name of the patient. Our refill system allows you to create a secure online account where you can place prescription refill orders. Set up an account here.

How early should I order refills?

While we strive to refill orders the same day, we recommend that you order refills when you have a 5-7 day supply of medication left so that there will be no interruption in your medication regimen. This allows our staff to process refill authorization requests and address other possible issues with insurance and/or medication supply.

Why do I need a new prescription from my provider each time I refill some of my prescriptions and not others?

Texas prescribing regulations require a new prescription for some drugs categorized as controlled substances each time they are filled.

What should I do with the leftover pills if my provider changes my medication regimen?

Once dispensed, medications cannot be resold or returned. Medications should not be flushed down the toilet or put in the garbage disposal. Call the pharmacy for information on how to dispose of them properly to avoid harm to others.

What should I do if my new pills don’t look like the ones I had before or the samples I got from my doctor’s office?

Medications from different manufacturers, while similar, may not always look exactly alike. If there is any question about whether or not you received the correct drug or dosage, always contact your pharmacy or provider’s office before taking the dose.

Who do I call if I think I’m having a reaction to a new prescription?

Side effects from medications are varied. If you are experiencing general discomforts such as nausea, a rash, or a headache, contact your doctor’s office. If you are experiencing chest pain, hives, a rash all over your body, or severe shortness of breath, call 911.

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